Privacy Policy
Draft notice: The cookie policy link and provider processing details still need confirming. The business also needs to establish an appropriate retention and deletion process.
Last updated: 12 October 2026
Who we are
Fine Line Painting & Decorating provides painting and decorating services across South Wales.
Richard Draper is a sole trader trading as Fine Line Painting & Decorating and is responsible for the personal information described in this policy.
For privacy enquiries, email Draperrichard41@gmail.com or call 07715 209146 / 07950 747595. A postal correspondence address can be provided on request.
What information we collect
When you contact us, we may receive your name, email address, phone number, property address, details of the work required, photographs and correspondence.
We also use the customer details needed to prepare quotes, arrange work and issue invoices.
Our website’s enquiry buttons open your email application. No enquiry is sent until you send the email.
Our website hosting provider may process technical information, such as IP addresses and access logs, to operate and protect the website.
How we use your information
We use your information to respond to enquiries, prepare quotes, communicate about your project, arrange agreed work and handle invoicing.
Where you request a quote or book work, our lawful basis is taking steps at your request before entering into a contract, or performing our contract with you.
For general correspondence and website security, we rely on our legitimate interests in running and protecting the business. Where we need to keep information to meet applicable tax, accounting or other legal requirements, we rely on our legal obligations.
You do not have to provide information simply to browse our website. However, we need sufficient contact and project details to respond to an enquiry, and the relevant customer details to arrange work and issue an invoice.
Where information is kept and who receives it
Customer information is held in email correspondence. We do not maintain a separate customer marketing database.
Richard Draper handles customer enquiries. Relevant customer information may also be shared with an accountant or a staff member responsible for preparing and sending invoices.
Our email provider, Gmail, and our website hosting provider process information as necessary to provide their services. We may also disclose information where required by law.
Website hosting provider: [To be confirmed.]
Processing outside the UK
Provider processing details: [Confirm whether the email and website hosting providers process personal information outside the UK. Where applicable, describe the relevant safeguards and how to obtain further information or a copy of them.]
How long we keep information
We currently retain enquiry emails and invoice correspondence in our email account without a scheduled deletion period.
Cookies
We use Complianz to manage cookie preferences on this website. Where the cookie settings control optional cookies, you can review or change your choices using the cookie settings button on the website.
Cookie policy: [Add the published Complianz Cookie Policy link after checking that it accurately describes the cookies and services used.]
Marketing
We do not use customer contact details to send promotional emails or text messages.
Your rights
Depending on the circumstances, you may have the right to request access to your personal information, correct inaccurate information, request deletion, restrict its use or receive a portable copy.
You can object to processing based on legitimate interests. Where processing relies on your consent, you can withdraw that consent without affecting the lawfulness of processing before it was withdrawn.
These rights are subject to applicable conditions and exemptions. For example, we may need to retain certain information to meet legal obligations.
To exercise your rights or raise a privacy concern, email Draperrichard41@gmail.com.
You also have the right to complain to the Information Commissioner’s Office. Visit ico.org.uk/make-a-complaint.
Changes to this policy
We update this policy when our handling of personal information changes. The date above shows when it was last updated.
